TERMS AND CONDITIONS ON LRP WEBSITE
Terms and Conditions of Use
- Introduction
The Lagos Revenue Portal (LRP) is a platform managed by the Lagos State Ministry of Science and Technology for the administration of Value Added Tax (VAT) services. These Terms and Conditions of Use (“Terms”) govern your use of the LRP website and services.
- User Account Management
- Users must register and create an account to access LRP services.
- Users are responsible for maintaining the confidentiality of their account and password.
- Users agree to provide accurate and up-to-date information.
- Bill Payment and E-Invoicing Terms
- Users agree to pay all bills and taxes due through the LRP platform.
- Users acknowledge that e-invoicing and bills are legally binding.
- Users agree to reconcile and verify all transactions.
- Taxpayer Data Management and Confidentiality
- LRP will collect and process taxpayer data in accordance with the Nigeria Data Protection Act, 2023, and all other relevant laws and regulations.
- LRP will maintain the confidentiality and security of taxpayers’ data.
- System Security and User Responsibilities
- Users agree to use the LRP platform only for authorised purposes.
- Users agree to comply with all security protocols and procedures.
- Users agree to notify LRP of any security breaches or unauthorised access.
- Age Restriction
To use this website, you must be at least eighteen (18) years of age. By accessing and using this website, you affirm that you meet this age requirement and possess the legal capacity to enter into binding contracts. We do not knowingly allow individuals under the age of 18 years to use this website.
- Governing Language
These Terms and Conditions shall be construed and interpreted in English Language.
- Disclaimers and Limitations of Liability
- LRP disclaims all warranties, express or implied.
- LRP shall not be liable for any damages, including indirect or consequential damages arising from the ordinary use of the website for payment.
- Breach of Terms
Without prejudice to LRP’s other rights under these Terms, if you breach these Terms in any way, LRP reserves the right to take appropriate action. This may include suspending or prohibiting your access to the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request they block your access, and/or initiating legal proceedings against you.
- Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. You agree to submit to the non-exclusive jurisdiction of the courts located in Nigeria for the resolution of any disputes.
- Changes to Terms and Conditions
- LRP reserves the right to modify or update these Terms at any time without notice.
- Users agree to review these Terms regularly and comply with any changes.
- Copyright and Intellectual Property Rights
- The LRP platform, including all software, graphics, user interface, and content, is the exclusive property of the Lagos State Ministry of Science and Technology, or its licensors.
- Users agree not to reproduce, modify, display, sell, or distribute the LRP platform or any content on the platform, in whole or in part, without the prior written permission of the Lagos State Ministry of Science and Technology.
- Users retain ownership of all intellectual property rights in and to any data they submit to the LRP platform.
- By submitting data to the LRP platform, users grant the Lagos State Ministry of Science and Technology a non-exclusive, worldwide, royalty-free, sub-licensable, and transferable license to use, reproduce, prepare derivative works of, perform, display, and distribute such data in connection with the provision of the LRP services.
- Privacy Policy
- The LRP platform is committed to protecting users’ personal information and complying with the provisions of the Nigeria Data Protection Act, 2023, as well as the Nigeria Data Protection Regulation, 2019.
- By using the LRP platform, users consent to the collection, use, and disclosure of their personal information in accordance with LRP Privacy Policy, which is incorporated into these Terms and Conditions by reference.
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The LRP Privacy Policy explains how we collect, use, and protect users’ personal information, including:
- What personal information we collect
- How we use and disclose personal information
- How we protect personal information
- Users’ rights regarding their personal information
- By agreeing to these Terms and Conditions, users acknowledge that they have read, understood, and agree to be bound by the LRP Privacy Policy.
- Information Security
We take the security and privacy of your information seriously and use industry-standard measures to protect your data from unauthorized access, disclosure, or use. However, we cannot guarantee that these measures will prevent all breaches. In the event of a breach, we will promptly notify you and take all necessary steps to mitigate its effects.
You are responsible for configuring your information technology, computer programs, and platform to access our Services. Please ensure you use appropriate virus protection software, as we cannot guarantee that our Services will be free from viruses or bugs. You must not attempt to gain unauthorized access to our Services, computers, or databases. Misusing our Services by introducing trojans, viruses, or other malicious or technologically harmful materials is strictly prohibited.
- Complaints
If you have a complaint or dispute arising out of or related to these Terms and Conditions, you agree first to contact us through our designated complaint process. We will investigate your complaint and work to resolve it promptly and fairly.
- Compliant Process
If you have a complaint or dispute arising out of or related to these Terms and Conditions, you agree to follow the complaint process outlined below:
- Contact us: First, contact our customer service team through our website, email, or phone to report your complaint. We will respond to your complaint within 24 hours and work to resolve it promptly and fairly.
- Investigation: We will investigate your complaint and may request additional information or evidence to support your claim.
- Response: We will respond to your complaint with a resolution or a proposal for resolution within 48 hours of receiving your complaint.
- Escalation: If dissatisfied with our response, you may escalate your complaint to our complaints review team by contacting us through our website, email, or phone. We will review your complaint and respond with a final resolution within 72 hours of receiving your escalation.
- Contact Information
LRP PRIVACY POLICY
We collect the following personal information:
- Name
- Email address
- Phone number
- Tax identification number
- Billing and payment information
We use personal information for the following purposes:
- To provide and improve the LRP services
- To process and verify tax payments
- To respond to user inquiries and support requests
- To comply with legal and regulatory obligations
We protect personal information using:
- Secure servers and encryption
- Firewalls and access controls
- Secure authentication and authorisation protocols
Users have the right to:
- Access and correct their personal information
- Request deletion of their personal information
- Object to processing of their personal information
- Lodge a complaint with the Nigerian Data Protection Authority.
Cookie Policy
We use cookies to improve the functionality and performance of the LRP platform. By using our platform, you consent to cookies through this Cookie Policy.
What are cookies?
Cookies are small text files stored by a website or application on your device. They can collect information about your browsing behaviour, preferences, and device.
What types of cookies do we use?
We use the following types of cookies:
- Session cookies: These cookies are deleted when you close your browser.
- Persistent cookies: These cookies remain on your device until they expire or are manually deleted.
- First-party cookies: These cookies are set by the LRP platform.
- Third-party cookies: These cookies are set by third-party services, such as analytics providers.
What information do we collect using cookies?
We collect the following information using cookies:
- Browser type and version
- Device type and operation system
- IP address
- Login information
- Preferences and settings
- Analytics data (e.g., page views, bounce rate)
How do we use cookies?
We use cookies for the following purposes:
- To authenticate and authorize users
- To remember user preferences and settings
- To improve the performance and functionality of the platform
- To analyse user behaviour and improve the user experience
- To provide targeted advertising and marketing
How can you manage cookies?
- Adjusting your browser settings to accept or reject cookies
- Using a cookie blocker or privacy browser extension
- Deleting cookies from your device
